Privacy Policy
Our Commitment to Your Privacy
Wiles Home Solutions is dedicated to protecting the personal information of our customers and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you interact with our HVAC services or use our website. We aim to be transparent about how we handle your data to ensure a secure and trusted experience.
Information We Collect and Process
We collect information that you provide directly to us, such as your name, billing address, service address, email address, and phone number. For customers purchasing HVAC repairs or installations, we process payment transactions in US Dollars (USD) using secure third-party processors. Additionally, we may collect technical details about your heating and cooling systems to provide accurate and efficient home solutions tailored to your specific needs.
How We Use and Share Your Data
We use your information to facilitate HVAC service delivery, including appointment scheduling (calculated within the America/Chicago time zone), sending service confirmations, and processing secure payments. We do not sell your data. We only share information with trusted service providers essential for our business operations—such as payment gateways and logistics software—under strict confidentiality agreements. We may also disclose information as required by law or to protect the safety of our customers and team.